Expressionz Starlight Suites by MyKey

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Terrible experience with both Hotels.com and MyKey. I booked a homestay two weeks in advance via Hotels.com for a 4-day stay while my mom was undergoing surgery nearby. Received check-in details and even a video—everything seemed confirmed. But when I arrived at 8PM, I was told *there was no room*. The staff claimed they had stopped working with Hotels.com and had asked to be removed, but nothing was done. Worst part? No one contacted me to cancel or warn me. I was left stranded late at night with no alternative and zero support. They even admitted this has happened *multiple times before* to 7 other guests last week! Had to find another place last minute Tried to get a refund at 11PM after a long day. Finding Hotels.com support was a pain, but finally spoke to an agent who failed to reach MyKey. Promised follow-up never came. Had to call again, go through frustrating system, only to be told it’s non-refundable. Called again, MyKey still unreachable. Finally spoke to a supervisor who understood and processed the refund after 3 days of chasing. Totally exhausting. It’s unacceptable how both companies handled this. Listings that are no longer valid should be taken down immediately. Don’t let more customers suffer like I did.

Maybe should add 1 more face mirror at bedroom instead at bathroom.

Not so good of an experience. No privacy at all.The room has no private lock from inside. The serviceman entered the room Without permission by the guest!! No chair at all.No place to hang the towel.No phone in room. No free parking afterall when it was stated vice versa during bookings. Bad experience of 4 nights stay!

No parking provided as per advertisement Reception too slow. Very long queue..

Very good and nice