Kimpton Tryon Park Hotel, an IHG Hotel (Kimpton Tryon Park Hotel by IHG)

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

First stay in Charlotte and this is where we will stay on return visits. Super easy walk to the Bank of America Stadium. Had dinner in on-site hotel and it was excellent. Many restaurants and coffee shops within walking distance.

The staff was very friendly from the time we pulled into valet parking until we packed our last suitcase in our vehicle. Valet parking was full but the young man politely instructed us where to park (in the connected garage) and how much it was going to cost. The room was clean and we had a view of the ballpark. We didn't get a chance to enjoy the breakfast or the rooftop bar but overheard other guests exclaiming about both being nice. Breakfast is usually free for Diamond members also. We would definitely stay here when we are Downtown Charlotte again.

I had a great stay at the Kimpton Tryon Park Hotel, but what happened after my stay is what truly earned this 5-star review. A couple of weeks after checking out, I realized I had accidentally left my Bose speaker in my room. I submitted a lost-and-found inquiry, and Kimberly Johnson, Assistant Director of Housekeeping, responded the very next day. She was professional, responsive, and incredibly pleasant to work with from start to finish. Kimberly quickly confirmed that my speaker had been located and went above and beyond to help get it returned to me. She allowed me to provide my own prepaid FedEx shipping label, which saved me money compared to using the hotel’s third-party shipping service. Throughout the process, she kept me informed, provided photos of the item and package, and even sent confirmation once it had been dropped off with FedEx. What impressed me most was Kimberly’s genuine commitment to guest service. She made what could have been a stressful situation completely seamless and handled everything with kindness, professionalism, and a positive attitude. Kimpton Tryon Park should be proud to have employees like Kimberly representing the hotel. She turned a lost item into a memorable customer service experience, and her efforts absolutely deserve recognition. Thank you again, Kimberly, for going above and beyond! 👏👏👏

The bed was extremely comfortable. The staff were extremely helpful with every question we had asked. We loved the fact that checkout time is noon. We attended a concert the previous evening and we slept in late. Had a really great breakfast at the hotel’s restaurant ( Angelina’s).

Room was great! Excellent location

The hotel was very clean and the staff were warm and informative.

Very Nice, but honestly, I've stayed in plenty of other places for half the price that were just as clean and nice.

One of the most beautiful places we have stayed in a long time.

Very nice stay. Great location with plenty of restaurants.

Will for sure book again. 10/10