Hotel Flor Tampa Downtown, Tapestry Collection by Hilton

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

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Everything was great. Very friendly and helpful staff.

If you want your room kept up during your stay I would not advise this hotel. They told me it would be an extra $45 for them to come into the room and tidy up if I’m still staying another night.Other than that, it was great and beautiful.

Nice hotel

The hotel was pretty good - they have a section for quick food. I went to get a sandwich from this area, however the 2 chicken sandwiches that were left were made on Friday 7/10 - I checked in on Tuesday 7/14. These sandwiches are NOT refrigerated either, they are left out in the room temperature area. When I brought this to the staffs attention, they said 5 days was fine!! WHAT? 5 days in open air CHICKEN! That's the only down side to this hotel. I took a photo of the Food with the dates clearly marked!

Beautiful hotel, and the room was wonderful. However, the staff was not helpful at all. We tried to call for room service and were transferred around before eventually being hung up on. We also called for ice and were told there was no ice machine, with no alternative offered. The AC wasn’t cooling the room enough, so we called to ask for a fan, and the staff member was rude and dismissive when telling us they did not have one. It was disappointing because the hotel itself is beautiful and has so much potential, but the lack of helpful customer service really took away from the experience. For a hotel at this price point, we expected the staff to at least make an effort to help solve basic issues rather than simply tell us no. We likely would not stay again based on the service alone.

Overall great location, great rooms, and great staff! Expedia didn’t disclose the 100 per night deposit so that definitely impacts overall prices when you’re considering options.

Great place to stay in downtown tampa

Great

Staff gave us the wrong room cards and gave us the right room card but the wrong room I made a reservation for a room with a shower they gave us one with a tub the sheets weren’t clean and the room wasn’t comfortable.