Quincy Hotel Melbourne

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Helpful and attentive reception staff Location near trams Clean and modern rooms

Close to South Bank, clean & fresh rooms. Bit noisy until 11pm with night clubs but after that very peaceful.

Amazing staff. Short distance to all major sightseeing spots in downtown. Will stay again if possible

Great location, room was clean and amenities were good. Staff were friendly etc however it could be better. Our room wasn’t cleaned during our stay - I had to call to have rubbish collected and fresh towels brought up. I think buffet breakfast could be expanded and concierge staff more helpful - they were not really forthcoming with information - I had to ask lots of questions.

Everything was good except for the Audio Description on the TV that neither I, nor two staff members who tried valiantly to turn it off, could get it to stop working. Drove me near mad. Wouldn't generally be an issue except that I was looking forward to seeing a particular program.

Appalling Customer Service – Avoid Made a booking error late at night and contacted the hotel immediately to resolve it. Rather than showing any goodwill or basic common sense, staff flatly refused to even discuss the matter — no refund, no credit, no flexibility whatsoever. For a hotel that presumably prides itself on hospitality, this response was nothing short of disgraceful. A simple booking mishap — the kind any reasonable establishment would handle with professionalism and grace — was met with indifference and a complete lack of accountability. Sort your systems and your customer service out. This is not how guests should ever be treated

I loved everything one of my best stays in the city !

Nice amenities. Asked for 2 single beds sent a message via app also called the Quincy the day before to make sure we had 2 single beds. When we arrived the woman at the desk had a very sour face and was not happy. I needed to show her my ID 3 times. After getting into our room after 3pm as our room was not ready we walked into a room with a double bed. I asked what had happened with the bedding then they made me pay for an upgrade to a bigger room to have the 2 single beds where the website stated we could have the beds in the room we had booked. The Restaurant was beautiful the rooftop bar was ok our food was cold when delivered to our table, drinks could have been in a bigger glass for the price you had to pay for them.

The location is excellent with incredibly easy access to transport. I was on a higher floor, which meant I got a beautiful view of the city and a perfectly quiet, peaceful room. I would absolutely stay here again!

Great hotel for our one night city stay. Walkable distance from Southern Cross Station. Staff were very welcoming, room was small but clean with a comfy bed and lovely ensuite. Very quiet and the area felt safe making it a great place to stay.