I stayed at the Haevichi Hotel in Jeju for 3 nights and 4 days. During my stay, I ordered two morning baskets, but there was no information provided about food allergies at all. Later, we also visited the buffet restaurant inside the hotel, and again, there were no allergy labels or warnings on any of the dishes.
When I asked about peanut allergy, the staff said they would check, but it took such a long time that my son, who has a peanut allergy, couldn’t even have a proper meal and had to leave hungry. Considering that the breakfast buffet costs over 60,000 KRW per person, this was extremely disappointing.
The food selection was also quite limited, especially for people who don’t eat pork. On top of that, the service felt very scripted and impersonal — polite, but lacking genuine warmth.
For a hotel of this level and price, I expected much better attention to guest safety and dietary needs. I sincerely hope the hotel improves its allergy awareness and communication for future guests.
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