Hotel Hermes (JR Hotels Hermes Firenze)

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Good location close to the train station. Good for a short stay.

Great staff

Room/building was clean and properly maintained

Prime location right in front of Firenze Santa Maria Novella station. The only weakness was its tiny sink.

Great place only rooms in front you hear the tram a little

This is not a hotel. This is a spartan bedroom with a tight bathroom. More a hostel than a hotel. The room was clean. Very noisy at night with streetcars and noise from the train station. We checked out after the first night. Absolutely no amenities! Desk clerk was very nice. Area nearby felt very unsafe. We found a lovely boutique hotel with all amenities, breakfast, bar, laundry and wonderful staff at per night cost less than the Hermes. I would like a refund for the five days I did not stay. Thus is not a hotel!!!

Shops nearby

it was okay bathroom was not comfortable to use, basin small all water went on floor while using it. No kettle to make tea or coffee. rest room was clean all coridoors and lift is very small tunnels.

Great location, very clean room housekeeping was fantastic. Don’t let the abandoned businesses next door deceive you, it’s safe and nice. However the AC was on and room was still hot. Left the window open to keep the room cool and mosquitos kept coming in and biting us in our sleep. So either be hot and uncomfortable at night or risk getting mosquitos bites.

We stayed here one night to be near the train. Extremely clean and the staff was very helpful and friendly. Easily accessible from the train station. Easy to get wherever you need to go. Would stay here again.