The rooms at this hotel are excellent—spacious, well-appointed, and very comfortable. Housekeeping also deserves recognition for maintaining a high standard of cleanliness and consistency throughout our stay.
Unfortunately, the service in other areas fell far short of expectations. The concierge team was not particularly knowledgeable and offered little in the way of helpful guidance. Even more disappointing was the attitude of the bellboys and greeters, who seemed largely indifferent. There was no warm welcome, no greetings, and no proactive offer of assistance, which is surprising for a hotel of this caliber.
Overall, while the physical aspects of the stay were impressive, the lack of attentive and engaging service made the experience disappointing.
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