Hotel ILUNION Hacienda de Mijas

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

I arrived to find out that my mobility needs were not met. Too far to walk from the elevator. I needed a walk in shower. The second room was okay but had a bathtub that I couldn't use. The next day they found a very nice room with a view close to the elevator and a shower. I am back to the hotel at around 11.00 in the evening. There was nothing to eat at all. I tried to book the sauna for the next day and they said that the charge is 16€ for one hour. I said that it doesn't list charges in the hotels. Com discription. I opened the app and showed it to him. In the meantime a man showed up and said that he was given a dirty room. The sheets were not changed and he was definitely not happy. The next day I went for my sauna and it was cold. I was told that the wrong time was given. This hotel caters to Spanish clientale. The front desk clerks barely were proficient in English. I told them that I was not happy and would be leaving one day early. They said that they will refund my money for one day. The money hasn't come to my account yet. I would not stay here again due to how isolated the hotel is, the lack of food after a certain hour, and the overall lack of consistency in customer service.

Loved the hotel, staff very friendly and helpful. Our hotel was clean but very small and the shower didn’t have any hot water. I would stay here again but would want a different room

Beautiful hotel. Quiet, clean, and friendly staff.

Everything about this hotel is great. Just a short drive from Malaga and the airport in the foothills. Perfect location, not too big, helpful polite staff, very clean, great views of coast and hills. Nice rooms and good size, breakfast choice is excellent and a nice bar/sitting area. Food and drink available all day. Also fantastic pool and garden area. Beautiful village of Mijas very close by. Will definitely return.

TODO OK

Rooms were clean, breakfast was a good variety, Bar staff not very friendly, also was having an argument with another staff member. Staff not very helpful. Didn't feel like they wanted tourist.

Lovely hotel with nothing around it. Total relax. Good options for food and bar open all day too. Loads of gorgeous views. We had a pool view room on the 3rd floor. Room was basic but clean - bathrooms could do with a refresh but they were clean. Bus stop outside hotel great local bus up or down the coast where loads of nice restaurants are. Pool was huge! Plenty of loungers and towels provided. Lovely Lovely stay

⭐⭐☆☆☆ (2/5) Unfortunately, my stay was disappointing. When I arrived and checked in, I specifically confirmed with the receptionist that breakfast was included in my booking. He confirmed that it was and even gave me the breakfast opening times. However, when I went for breakfast the following morning, I was told that breakfast was not included. This was very frustrating, especially as I am diabetic and pregnant. I explained the situation, but I felt that my concerns were not taken seriously and there was little effort made to help resolve the issue. The room itself was also not up to standard, as the toilet had an unpleasant smell throughout our stay. In addition, we were not informed before booking that the spa facilities were unavailable. Had this been made clear in advance, it may have affected our decision to stay at the hotel. Overall, the communication was poor, and the experience did not meet expectations. I hope the hotel improves its customer service and is more transparent with guests about available facilities in the future.

Situated in the lovely town of Mijas this hotel has great amenities, lovely staff and good, affordable food. There's good connections to Málaga and Fuengirola. If you don't mind spending a bit more the taxi to Fuengirola is about 11/12 euro. I stayed for 9 days and I was sorry to leave the place.

Very friendly staff...great stay