Thaproban Pavilion Resort & Spa

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Lovely lazy time by poolside

We had a wonderful time and the highlight of the stay was watching the sunset from the infinity pool. The rooms were spacious with a super comfy bed and pillows. The buffet breakfast and evening meal were plentiful and tasty. All the staff were friendly and helpful. The manager was always available and so kind. All the bar staff were delightful. Mahinda, Ashoka, Kaveesha, Sumithra, Jinuka. Thanks for a fabulous trip.

The towel had not been changed. I requested a change but received no response. I asked again and it was eventually changed. There were numerous gaps around the balcony door, allowing mosquitoes to enter the room. I requested mosquito repellent and received it, but it proved ineffective. Even whilst sleeping, mosquitoes flew around my face, causing discomfort. Access to the beach was poor.

The check-in for this property is very problematic. Note that their credit card reader doesn’t always work. And they are very lucky if you try to pay with cash about the condition of your bills. The slightest crease on a bill and they won’t take it. This makes paying for the property difficult and a completely unnecessary headache.

Had to wait over an hour past posted check in time. Was told some story about the AC, but, seems it was housekeeping as the floors were wet when we finally checked in. Room was run down..biggest issue was that neither of the two showers drained properly. In fact, sewage came up and created an offensive odor. This was reported to the front desk and repairs were attempted, but not done properly. So, the room still smelled BAD. Also, the workman left a BIG mess. I had to go to the front desk to ask to have it cleaned. While the manager was interested in our stay, all he did was provide a late day fruit plate! No thanks. Avoid this place. It is over priced for what you get. One of my worst stays ever.

Had an amazing stay with super friendly staff who were really helpful with recommendations for things to do around Unawatuna and a very generous driver who was able to take us around Galle during our short stay here. The breakfast was delicious with a large variety of foods from authentic Sri Lankan cuisine to western dishes as well. 10/10 reccommend :)

Wonderful view on edge of ocean and jungle. Excellent staff

Overall disappointing, I’d say this is more 2 star, 3 at a push! Room initially had a blocked toilet, no bath or hand towels in the bathroom, 3 hangers for 2 people, warm bar on roof top bar, room condition was pretty warn, needs a good refurb, felt a bit grubby compared to other hotels we stayed in during our trip to Sri Lanka. Manager was good and helped where we needed.

Probably the best hotel in unawatuna. 2 pools, one of them sea water pool was amazing. Views of ocean and waves crashing is break taking. Staff goes above and beyond to make sure your stay is enjoyable.

Our stay was just as the coronavirus was breaking out. We had to return to the UK after 1 day at the hotel. I would like to praise Roshan and his team for the very efficient and friendly assistance and understanding of our specific situation during a very challenging time. We hope to return!!