Clean room and very pretty, even though it was mid-October it still got hot in the room and there was no fan so we just kept the sliding door open a little bit throughout the night and that worked! We had a balcony and just barely a view of the Matterhorn which was awesome. Tv had lots of channel options in English. Our room was very cozy and comfy. The lady that worked the desk in the evening was great-she was the fire master, bartender, and helped guests at the desk, always making sure we were doing ok. The fire was so cozy after a long chilly day! All of the staff there were great and very helpful with anything we needed, from pickup/drop off from the train station, to any questions about recommendations! The only thing that came to mind that we felt awkward about was when we checked in we only had 1 hand towel and 1 washcloth in our room and when we had asked for one more of each, they made a comment saying that we should get ahold of house keeping but that they would get it this time. But we were never told how we go about doing so when we did not see a phone in the room anywhere. Not really a big deal, just felt like a bit of an inconvenience. Other than that our stay was wonderful!
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