Plaza Pelicanos Grand Beach Resort - All Inclusive

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Staff staff was amazing just an older hotel.

Property is super hot upon arrival. Room was good enough for the view and price but not a 4 or 5 star hotel. Marketing is overselling the property. Food was excellent not complaints there, except for the location. Open concept dinner during 100 degree plus humidity weather does not go well. I will not book on this property again. There are other better properties than this one nearby for the same price. Pool was dirty, needs better care during the night. Recommend a better pump filter or a pump to clean the pool during peak hours. Recommend a better welcome temperature control or glass doors at the lobby. Hate to wait hours to get a room or wait in a humid no air lobby.

There was not one thing that we can criticize, because everything turned out to be the best vacation. The Pelican Hotel was right on the clean Beach, not too far from the Airport. Food and Drinks were delivered to you as you requested while sunbathing in comfortable chairs or chase lounges to your choosing. We truly loved the food choices, because they were delicious and many naturals to Mexico citizens. Our room was outstanding, big comfortable bed, 2 bathrooms with a suite and wrap around balcony to view ocean and pool. The service personal did their very best to please.

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A great spot for a holiday! Easy access to the ocean, pool, snacks, restaurants, the bar. Shopping near by. If possible, we'd love to go back and explore the town more. Thank you.

Front staff need better training and to be honest. One moment something is not available ,eg a room you booked, you ask another reception person and it is. I asked one day at the concerige desk for assistance to request room cleaning and he did, as their phones and in the rooms are always offline and then I ask the same desk person another day and they said they cant help. Typical mexico dishonesty

Muy buen servicio, el lugar sercas de tiendas y restaurantes excelente lugar...

The hotel is small and very charming, with a great location. The service is excellent, but the maintenance could be improved. I noticed a shaky faucet in the bathroom and a few other minor technical issues.

Buyer beware, website hotel description, Expedia site hotel description not the actual accommodations available, so very disappointing 😑

Sheets, blankets and towels were dirty. Room stank significantly of mold. Shower temp was all over from freezing cold to scorching hot and thermostat don't work. Restaurant staff were nice, front desk wasn't very helpful. They closed the pool down around 8pm every night even though the sign and front desk said it closed at 10. Food was just ok. Very small property. Felt unwelcome to most staff. Skybar was nice and staff were welcoming up there.