I was disappointed with this hotel and don't feel it lives up to its advertised 5-star rating.
When we arrived, the air conditioning in our room wasn't working properly. A member of staff came to try and fix it, which improved it only slightly. To the hotel's credit, they did provide us with a fan, but this isn't what you would expect from a 5-star hotel.
The room itself showed signs of poor maintenance. The towels were very thin, frayed around the edges, and had started to grey with age. The bathroom sink tap was loose, and there was missing grout in the shower, giving the room a tired and neglected feel.
The swimming pool reservation system is also extremely frustrating. Having to book a time slot makes it difficult to plan your day, especially when reservations fill up. I also don't understand why the rooftop pool area is restricted to guests aged 19 and over, which limits access for families.
The rooftop terrace itself has great potential and offers lovely views, but when we visited it was completely empty and lacked any atmosphere. It felt like a missed opportunity for what could have been one of the hotel's best features.
Overall, while the staff were polite and did try to help when issues were raised, the overall standard of the facilities and maintenance falls well short of what I would expect from a genuine 5-star hotel.
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