I stayed at Conrad Bengaluru over Father’s Day with two rooms: one for my elderly parents and one for myself. The location and the rooms are excellent and the team tended to resolve issues once they were raised. However, the overall service and attention to detail fell short of what I expect from Hilton’s luxury brand.
Small but important items in the room were missing or not replenished. And we often had to ask for them. The in‑room dining menu, coffee sachets, creamers, bottled water. I also had to go to the front desk to request someone to inspect an intermittently working toilet flush. While the staff addressed each issue after I reported it, these should be basic, proactively managed standards.
On Father’s Day my parents and I were directed away from the Caraway Kitchen to Mikusu with the explanation that the breakfast menus were similar. In reality Mikusu’s offerings were much more limited and it left us feeling shortchanged on a special morning. Food at Indian Durbar and Tiamo was good, but the service there also lacked the attention to detail one expects from a luxury property. This seems to be a recurring theme at the property.
Overall, despite the strong location and comfortable rooms, the lapses in basic service and attention to detail made the stay feel not worth the Conrad premium. Most disappointing was that these shortcomings ended up spoiling what should have been a special Father’s Day for our family.
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