The rooms are small and incredibly overpriced for a premium hotel in Sofia, yet missing some things such as bath robe, slippers, rain showers, heck the showers don't even have doors?!? They have a glass divider separating the shower from the sink spanning from the floor to ceiling but no door... which is weird. Also it turns out a deluxe room is only deluxe because it's located on level 6 and above in the building yet it is not different than a standard room in any meaningful way. The restaurant menu options are also incredibly limited and just as overpriced. When you are checking out, you have to remember to pay for parking separately because they don't include it in your room service bill. Last but not least I'm not a fan of the Croft & Barrow soap products they have in the rooms.
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