Naama Bay Promenade Beach Resort by Accor

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

This was one of the most disappointing hotel experiences I’ve had. Upon arrival, the room had visible mold and serious cleanliness issues. The bathroom was in unacceptable condition, with greasy shower walls that had clearly not been properly cleaned. These conditions raised immediate health concerns. I reported the issue to the hotel, and a staff member was sent to address it. They attempted to clean the mold along the edges of the tub using a toilet brush and advised that it was not mold. However, the issue was not properly resolved, and the condition remained concerning. I was then offered another room, but that room also had visible mold, which I showed to the staff member at the time. This made it clear that the problem was not isolated and that the property was unable to provide a clean or safe alternative. Given these conditions, I had no reasonable choice but to leave the hotel and book another stay at my own expense. This experience reflects serious issues with cleanliness, maintenance, and quality control. I strongly recommend that these concerns be addressed before accepting future guests.

Beautiful pool and sea view, room was spotlessy clean and large, bed, pillows and bedding were very comfortable, room service provided daily water, food was absolutley amazing and beach bar was stunning

Enjoyed the entire property

Good

Our holiday was wonderful, especially thanks to Mr. Muhammed at the reception and the restaurant staff. The food was delicious and varied. We couldn't swim in the pool because it was cold, but we swam in the sea every day and enjoyed the amazing underwater world.

It needs an upgrade

My booking was made with fully inclusive.. hadnt known till i reached the hotel that expedia didnt pull my booking through.. expedia to contact has been terrible .. the hotel was terrible.. bathroom was mouldy and the best part was the shower wasnt working .when i spoke to the manager they said they all like this..no guest consideration and no resolution. Poor all in all

The room was dated but always clean, with water left daily. There is a kettle and coffee in the room. The staff are friendly but Russian guests get priority.

Yes

This review is for my stay at the mountain side of the hotel. Staff are welcoming and doing a good effort, amenities are standard not too exciting, location is good BUT rooms condition is bad, extensive renovation and updates are required, cleanses is barely average not even 3 stars ranking and definitely not a 4 stars or even close. Will not repeat my visit to this hotel.