Grand Bellagio Batumi Convention & Casino Hotel

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

A lovely stay and friendly staff

The room gave to me telephone out of order , also tv problems after 2 days stays they changed me with new rooms ..New room phone works property but TV have problems with internet ...

Staff looked miserable and don’t wanna help, my bathroom would get flooded after every shower and they did nothing to move me or fix the leaking shower. Carpets are filthy and worn out. Breakfast is terrible and no gluten free options.

They sent me to another hotel without any explanation. I had to open the window to see outside because of the dirt and filth of the glass. I called expedia next morning and they helped me to get out of there to a very nice hotel.

Unclean room. Hotel not maintained. Air conditioner not working. TV not working. Bad location. Unprofessional staff.

Gym and pool were closed for renovations. When checked it was given a room when somebody was already there. Had to go back to lobby and get another room.

Do Not Book This Hotel I can not be any clearer than that. 1. Rooms are run down, table lamps croked, mini bar not working, hot water in shower does not work, water overflowes due to bad water dranage. 2. Staff does not even have a proper unifrom, its like the owners of the hotel told them wear anything you have at home as long as it is a white top and black pants. 3. It is so obvious that the owners do not want to invest anymore in thsi property. 4. Staff and managment are light years from a proper hotel operating team. 5. Bath towel par stock for a suite is ONE, that gives you a regular room is suffering. 6. If seems they made thier money back and now whatever comes in is fine.

Room carpet so dirty , need more training front desk , nobody answer the phone, house keeping come to clean the room usually after 6 pm

Terrible 0 star hotel

When we booked our room, we were promised a sea view, instead our windows faced a construction site of a skyscraper. The room itself was small, not much space to move around. Most outlets were not properly sealed into the wall. You had to make sure to press it down while pulling out the plug. The mattress wasn't the best either, you could feel the springs. In the shower one of the tiles was loose, everytime you stepped on it, there was a small fountain out of the water that accumulated underneath it. The advantages: the price is ok, next to the hotel there is a large shopping mall, a park, and the beach.