Alona Tropical Beach Resort

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Unique in every way. The property was demolished in July 2019, yet Expedia still have it listed.

Impossible to rate as the Resort no longer exists, it has been demolished

loved our stay! our room was just near the beach.

Front desk staff should be friendly and accommodating

We spend 3 weeks at Alona Tropical Beach Resort this past May. Highest marks from us! Our unit was updated, air conditioned, and we had a view of the beach. The place is really special with beautiful gardens, a unique swimming pool, and more. In the true Filipino style. The staff is top notch! They really made our stay extra special. Angel, Jiasia, and Arnel (bar tender) in the restaurant took great care of us! Mario at the beach, kept the beach clean and brought out chairs for us. Christian at the front lobby took great care of us also! Hard workers, friendly and they always made time for us. The manager Deo was so very helpful to us in every way. Also, housekeeping was wonderful! We will be back again next year! We live in Tennessee, USA.

Exceeded my expectations. I wish they will add kettle and small fridge in all the rooms.

The gardens around the hotel buildings are beautifully kept and the pool is great, nestled within these gardens. You can walk from your room to the lovely white beach in less than a minute. Rooms are on the basic side but have everything you need. The restaurant has a good range of options and overlooks the beach so very relaxing. I’d recommend to anyone visiting Bohol.

They gave us the wrong room. I asked for a refund but they dont do refunds for their mistakes.

Check-in & check-out processes were quick, and staff at the front desk were friendly. After checking-in, I tested the water supply in the bathroom, and found out that sink faucet had no water at all. I then informed the staff about this. He promised that this would be fixed "soon." My friends and I then went out to explore Alona Beach. We went back to the room at around 12:30 AM. To our surprise, the problem was not fixed. Because the front desk was not open 24 hours, I had no choice but to inform the guard on duty about our predicament. To my disappointment, the guard's initial reply was, "Sir, ..." I insisted that this needed to be fixed now; otherwise they should look for another room for us to stay. After 30 minutes of constantly following up with the guard, I finally overheard a rude voice on the other line of the walkie-talkie, "..." I later found out that the rude voice was from the admin manager, leo It took the hotel staff at least one hour to resolve the problem. We moved to another room at around 1:30 AM. Yes, early in the morning. Solutions: 1. Someone needs to be in-charge of addressing issues 24 hours 2. Person in-charge needs to face the guest to assure him/her that appropriate actions are being taken 3. Use constructive words at all times. leo was rude 4. Give "special treatment" to the guest by probably upgrading to a better room, or providing free breakfast, etc

Loved it. Will be back. Staff friendly as. Can get slaughtered by the pool and no hassle at all. All good.