Tewkesbury Park

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7 months prior to our stay I rang to say that I am an ambulatory wheelchair user so could I be given a ground floor room and as close to reception as possible as my mobility is extremely poor. When we arrived the receptionist literally pointed down the road and said you cand drive down there and gave us room 123. We had a disabled bay so felt we should not move and struggled down there rather than get my wheelchair our luckily because the numbers started at 110 and the when we got to 120 there were 2 stairs (something I specifically asked not to have) and 3 more doors. By this time I was in a lot of pain and quite upset. This was a special weekend for us. Again I mentioned this on my call. We came to Tewkesbury to renew our wedding vows and celebrate our 35th wedding anniversary at The Gupshill Manor. The next morning things got worse as we walked down to reception and up some stairs and round towards the dining room encountering two more lots of stairs before a lovely member of staff told us that there was a door almost opposite the disabled bay where our car was parked meaning that I did not have to put myself through any of this walking. Why, when the receptionist was aware of my issues she only directed us to breakfast via the three lots of stairs. I spent a lot of my weekend in pain and even when we checked out and my husband mentioned this for the second time to the same receptionist there was no apology. Do TPH not consider its disabled patrons?

The hotel met expectations, lovely place to stay , very welcoming by the staff , great breakfasts

A lovely, quiet place and a great spot to relax. The hotel room and bathroom were clean, and the spa facilities were excellent. A big shout-out to Sam, who did my treatment—she was absolutely amazing and made the experience even more enjoyable. The only downside was that the walls were not very soundproof, so I could hear people walking around at night. Other than that, I had a very relaxing and enjoyable stay and would definitely recommend it.

Excellent service everywhere will be staying here again, Excellent view

A quality hotel with great facilities including golf and a spa. The staff are exceptional and friendly and helpful. The food is first rate and the Indian executive chef delivers among the best curries I've ever had. The rest of the menu is pretty good as well.

The weather was exceptionally hot during our stay, the staff had closed the curtains on our room and had a fan running to try to keep the bedroom cool. All of the staff, without exception, were helpful, professional and friendly. Thoroughly enjoyed the spa facilities. Evening meal in the restaurant was excellent, curry was exceptionally good, only downside was that some items on the breakfast buffet were only lukewarm, not helped by only cold plates being available. I would have no hesitation recommending staying there if you are in the area.

All good, beautiful location

Had a lovely break - it was very hot and we were upgraded to a fab room with terrace and patio doors. We had dinner, bed and breakfast and everything was fantastic - will be returning. Thank you

As it was a heatwave we asked if the room had AC but were told we'd have to upgrade to a suite for it. We agreed at £279 extra (for 3 nights). The room was tiny, just enough width for a 5' bed and 2 small side cabinets. There was no chest of drawers and the wardrobe was full of ironing equip/hairdryer/safe. There was one wingback chair, for a suite you'd expect 2 or a couch to watch tv. What were we supposed to do, take it in turns to sit comfortably. The bathroom floor space only allowed for the opening of the door, all very tight - smaller than most bedrooms. The rest of the hotel was really nice and comfy. The food in the evening was good and the hotel is great for exploring the Malvern Hills and Wales.

Beautiful hotel, stunning location and super friendly staff. Resturant also lovely with beautiful views and the food was excellent.