It was a terrible experience and a big mistake for us to stay this hotel. We will not return to this hotel again. The beach is nice and the landscape is well maintained but the hotel does not give you a feel of authentic Vietnamese culture. The hotel was not well prepared to serve the number of guests they booked. They constantly ran out of pool/beach towels and not able to provide enough pool/beach chairs. Unless you come to the pool when it opens in the morning, otherwise, you would never get a seat at the pool. At the Gala dinner, we had to wait for 30 minutes for some grilled seafood. The gala dinner program was spoken mostly in Russian and little English and Vietnamese. Also, it was very disorganized—there was a group of people crowded up at the front row and kept moving tables, disturbing other guests but hotel staff did not intervene to get the situation settled quickly so other guests could enjoy their time. We had to watch this group of people moving back and forth for an entire hour, then they decided to combine several tables in the front row and block the view of everyone else in the back. But surprisingly, hotel staff did nothing. If you are looking to get a taste of Vietnamese culture and a nice and relax environment, I would suggest you find a different hotel.
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