I have spent two weeks at the resort, and my experience has been mixed some days were great, while others were not as good. Most of the staff were very nice, friendly, and helpful. Since this is a large resort, I understand that it is difficult to expect perfection from everyone.
However, I would like to give special recognition to Eriol. I truly wish all the staff could be like him. He is extremely professional, responds immediately to any request, is generous, caring, and always makes sure everything is taken care of. He definitely made our stay much better.
I would also recommend paying more attention to the housekeeping service. Unfortunately, the service was often very slow, and the cleaning was not always done properly. For example, I requested toilet paper, and it took almost two hours to receive it. I also tried calling housekeeping several times, but they hung up the phone a couple of times because they did not understand English.
Overall, we enjoyed our stay, and I appreciate the staff members who worked hard to make our experience enjoyable. With some improvement in housekeeping and communication, the resort could provide an even better experience for guests.
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