Collection Hotel Birmingham

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My experience was disappointing. The room was not as clean as expected, with dust in several areas and stains on some surfaces. The staff were not very helpful when I raised my concerns, and responses were slow. The hotel did not match the description provided online, and some facilities were unavailable during my stay. Overall, the experience did not meet my expectations, and I do not feel it offered good value for money.

This was by far the worst hotel I have ever stayed in. The place if filthy and everything is broken. Our bed sheets were filthy and when we spoke to reception they handed us sheets and told us to change them ourselves as they the didn’t have any staff on. The place stank of weed. The light fittings were all broken. The shower door fell off. The public areas are ridiculous. The pictures are not a representation of the hotel in the slightest. The walls in the room by the bed were filthy with splashes of bodily fluids of different colours. Stay clear.

Outdated hotel, pictures on website are old.

The room itself was clean enough, the bathroom however was a state, mouldy and a strong whiff of urine. The "waterfall" shower head decided to fall off over my head as well and smash my toe, had a crack in the fitting and had been precariously fixed, a case of not my problem ended up in my foot being badly hurt.

Would of liked food on site breakfast

We had a 2pm check in, got there at 2.30 and the room was not ready. Rang up to book a car park space was told there would be no need as they never have a problem with parking, got there and the car park was full. Had to wait for both a room and parking.

Absolutely disgusting. Not been cleaned in months. Mould on walls. Dirty sheets. Bathroom green and black with damp. Customer service non existant. Rude ignorant staff. Refused to stay and awaiting refund.

The first couple of nights was very, very noisy, slamming of doors, men and women shouting at each other from across the corridor (they were same party). Last 3 nights were nice peaceful. The pillows were awful, flat like pancakes but the linen was very clean, bed quite compfy. The cleaners came everyother day, gave me clean towels every time. I was very pleased to see a small fridge in my wardrobe (which I used). The hairdryer was fantastc, better than mine. I went out for food everynight. Over all it was ok, I'd go back.

Dingy dated room. Toilet and bathroom silicone around tiles had mould the hand shower was broken water gushing out everywhere. Lime scale shower head. They had 2 late night wedding in a row noise and drunking people in the car park. Bed was not comfy

Disappointing as not as described on website. No restaurant. Had to ask for more teabags. No luxury toiletries or marble bathroom....no luxury whatsoever. No bathrobes and had to ask for bigger towels. It was clean and comfortable and for what we got correctly priced ....but definitely needs to correct the description on the website.