Heights Hotel

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Very helpful staff in every area felt that the bar & restaurant , cafe times could have been better especially in the summer, but overall a lovely experience. A lovely breakfast provided!

Very good breakfast and friendly staff. Didnt try the restaurant in the evening however the Sunday roast/carvery is very good. Hotel could do with a little updating to bring it into the 2020s But the facilities are clean and adequate

We've rarely felt less welcome. Desk staff were surly and seemed to resent our intrusion into their day by, you know, checking in. The breakfast staff next morning were also surly, though the woman serving in the Café in the evening was cheery and pleasant. The advertised EV charging is a myth. There's one granny lead socket (for 3kW) and one slow charger (7kW nominal) that wasn't working, and that's it. When we raised this we were directed to the nearby Tesco "which has fast chargers" (actual count: 0). The room was large but minimally equipped and soulless. They know they're the only hotel in the area and act as though that excuses them from making an effort. Which is a shame, because it's a stunning setting.

Excellent location for amazing views of Chesil Beach & wonderful very friendly and efficient staff.

Fantastic location for view points and friendly staff. However the hotel needs serious modernizing to bring into 20th century.

Excellent few days stay at the Heights Hotel. We experienced a couple of minor “problems” We were told the Bar served bar meals we were not told that because the hotel had a coach party in we would not be able to order our dinner until the coach party were all served and it would be up to an hour and a half before we could hope to be served. Our other “problem” was that the toilet in our room did not flush properly thus leaving loads of toilet paper in the pan. Not nice !! We could not fault the staff, they were friendly and very accommodating for every thing we requested. Unfortunately as the hotel is situated on one of the highest points in Portland the views were obscured by very low cloud every day we were there. We did several journeys away from the hotel and found much better weather and views. We also really liked the robot waiter in the Coffee shop, a really novel idea.

Fantastic location & great views of Chesil! Good local transport. The breakfast buffet was lovely & well maintained. The room as clean & the bed was comfortable. I only interacted with two staff members. Both were OK but didn't smile, which seems odd in customer service roles. The hotel could be amazing but really needs a refurb. The room I stayed in smelt of damp / mould, which I could still smell on my clothes I had worn in the room. No plug sockets near the bed, which was unusual for the a hotel.

Clean comfortable room, plenty of coffee and tea for the room. Plenty of parking. Staff friendly and helpful. Excellent breakfast. Would visit again.

The biggest asset of this hotel is its location & superb service (5 star). The rest is a compromise to pay higher rate for your stay.

Just ok - very small cramped room. No bath towels only very small ones provided Toiletries were just a small soap and some shower gel Breakfast average- poor quality bread Room service available but no phone in the room to be able to place an order Stayed for 2 nights but coffee/tea/ milk not replenished Unfortunately it good value for money Shame as was looking forward to the stay