Matterhorn Inn - Wellness & Dining - at Zermatt Shuttle Station

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Everything was all round great, and amazing staff

Great place- just the beds have very sharp corners. Watch your shins and your knees.

We were upgraded to the Hotel Porta Cervino just down the street. It was perfect in every way. The staff were helpful. The room were immaculate. Our room had a small patio that overlooked the mountains (and a small parking lot). It was warm but the cool breeze from the patio door left open cooled off our room nicely. The beds were very comfortable and the small fridge, coffee/tea were welcome additions. The pizza at the restaurant was downstairs was excellent. We loved our one night stay!

Clean and comfortable. Lovely bar area. Excellent location for the train station.

The check in process was smooth and Karin was great. The overall stay was fine the room was comfortable and clean, nothing special. The location is good and close to walk to the train station. Unfortunately the check out process was terrible. We had a flight we had to go to Geneva to catch so wanted to leave at 7am, right when reception opened. However the staff were not ready for use and were rude when we asked for their help.

Lobby locks down and doesn't open again until 7am. So if you are planning an early coffee and getting some work done - don't. We were "upgraded" from this hotel to another hotel - which meant, I had to pack my bags and walk another 1/8 mile to the next hotel rather than enjoy the hotel I had booked.

Our room was adequate, however the bathroom sink was blocked and wouldn’t drain, with dirt and hair coming up from the pipe. We had to ask the staff to sort it twice before it was actioned. The bins weren’t emptied for the three days that we stayed there. On the plus side we ate in the restaurant and the food was plentiful and tasted great. The hotel is in a great location situated right opposite the railway station with regular trains into Zirmatt.

Everything was great except one - parking. Every time, I take my car out, I had to pay the parking fee, which was not reasonable for customers for the hotel.

Wonderful hotel in a great location!

We arrived at late night and the check in was easy via the kiosk. The night manager who let us inside the hotel was very helpful and so the service was excellent. With regards to amenities, we would have loved to have the chiller inside the room on a hot summer day. Overall, our stay was excellent and will look into booking again.