Cocoon Hotel

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Staff should improve on understanding English to avoid giving wrong answers for eg i asked whether the room has been paid for when check-in the male staff said yes however the next day while checking out another female staff said I have to pay for the room. Miscommunication.

clean facilities great staff

Inside Magarpatta, walkable to many places. Did not like that the room felt damp, There was only 1 hand towel, bar was closed at 11:30 PM, the quality is not marriot standard, I felt little yikes in some places while walking bare feet in the room.

Friendly and helpful staff . Nice location. Comfortable rooms.

Staff is really helpful. Great hospitality

Hotel needs to evaluate their policy. I had requested my office staff to leave something for me at the concierge to collect later when I get back to the hotel. The hotel staff seemed reluctant and not happy to help. I ordered something from Amazon and even the parcel delivery was stopped by security. Felt strange as I had to go to security cabin to collect my parcel. Since there is. I completion for this hotel inside Magarpatta, they have created their own set of rules which are not the best suited for a business hotel. Management needs to review their policies and it is time to change and become more customer friendly. At times feel management team does not care due to lack of competition.

The rooms are nice and cosy. Staff is also friendly. Don’t provide bathroom scale and despite my several requests, it was declined. I stayed for 2 weeks and wanted the bathroom scale which is standard in most hotels these days.

Staff was friendly and accommodating.

One issue they need to fix is that they only issue one key card per room. So if you have multiple people staying you are forced to share the card. Makes no sense as most hotels will issue at least 2 cards.

Overall a nice place.