Golden Sam Resort

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

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Expedia had this property listed with several room options . We chose the queen room with breakfast. Upon moving this booking into my wallet on my Iphone , i noticed it no longer mentioned breakfast being included . After contacting Expedia to find out what had happened,i was informed by their cust serv rep that the option of including the breakfast into our nightly rate was a posting mistake by Expedia. Because one of our requirements was to have the convenience of breakfast included at the rates we were shopping for , i asked the cust serv person to either cancel the reservation or include the breakfast because it was their mistake .THIS IS WHERE THE REAL FUN BEGINS : I was told it was too late and nothing could be done as calls to the property went unanswered .After asking to speak to a supervisor and being disconnected FOUR subsequent times over a period of 90 minutes , we gave up and decided to just suck it up and go to the property .Well , this aggravating adventure was far from over as we were never able to physically find this "resort" nor could any of the locals who had never heard of the place . At the end of the day and after resigning to the fact we might have been scammed , i get an email from the property saying they are completely booked for another week and sorry for the confusion...W T H ???? COME ON EXPEDIA, YOU ARE BETTER THAN THIS !!!!!!! (As of the writing of this review , I still HAVE NOT received my refund.)