Eurostars Al-Ándalus Palace

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Everything was okay. Check-in line was long. Rooms were nice but some updating was needed. Staff were friendly. Location was a bit far from the city center.

Our stay at Eurostars Al-Andalus was extremely disappointing from start to finish. The room smelled like a sewer, and the bedsheets were damp. Even the blanket had visible stains. We called the front desk to request clean blankets, but it took hours for someone to respond, and we had to call again to remind them. When they finally arrived, the replacement blankets smelled musty. We had an early flight the next morning and desperately needed a good night's sleep, but that was impossible. The room smelled terrible, the bedding was unclean, and dogs barked throughout the night. When I called the front desk to complain about the barking, an employee came up about 30 minutes later. He entered our room and immediately insisted there was no barking, saying, "Where is the noise?" Ironically, as soon as he stepped out, the dogs started barking again. I asked him to wait a few minutes so he could hear it for himself, but instead he became argumentative and repeatedly said they could not move us to another room. To make matters worse, there was no Wi-Fi, so we couldn't search for another hotel or purchase tickets for the next part of our trip. My children were staying in another room where the air conditioning wasn't working, despite the sweltering heat. The next morning, we called to request an iron before checking out. It didn't arrive after our first request, so we had to call again. When it finally came, the iron had exposed wires, and my daughter was shocked while ironing her

Great hotel. Quiet. Lovely food. Great transport links

Breakfast was excellent with a range of food. A kettle in the room would be great

This hotel has been taken over by a new chain, and it is not as good as it was. The breakfast is a little cheaper, but with less on offer, and mostly cold. There is no free parking for loyal customers, and the bar seems to be a hit and miss affair, however the staff are still really good.

Una de las recepcionistas fue un poco ruda . Ellos tienen que entender que viajamos de diferente país .y hay cosas y nomenclaturas diferentes.

Good stay and nice breakfast. Pool hours is strange, as a guest I am away during the day and will not be able to use it

Parking is underground so Cool in the Heat of Seville but a very strange layout with lots of pillars and random parking by guests. It's 2 floors up to the lobby to check in and on the day we were there after waiting ten minutes for the lift which did not move from the 6th floor, walked up 2 floors to find on the lobby level an under maintenance sign... Check in a little slow not all computers in use around 4pm. Staff were helpful and said they would update signage. We had a Junior Suite booked and it was a good size and comfortable, just little issues, A/C not turned on Prior to our arrival so warm in room, Safe not working (think it needed batteries) Only 1 robe and slippers, Mini bar not very cold and lid of Bidet didn't stay up, Not enough to spoil our stay but easy fixes if Hotel took a little time to check. We had the Full Board which turned out to be a buffet arrangement for the Evening meal and Breakfast, Both were Ok with plenty of seating and choice although food could have been hotter. This is the 5th or 6th time we have stayed at this hotel and I think the lowest standard so far which is a shame. Nice location and convenient for Plaza de España

We booked a family room for four for a two‑night stay. The photos online looked great, and the lobby initially gave us hope—it’s huge and impressive at first glance. But once we settled in, it became clear the hotel has seen better days. It feels stuck in the early ’90s, with worn-out furnishings and a generally dingy atmosphere. Breakfast was the biggest issue. While the food and selection was very good, the hotel hosts tour groups, and the dining area was overwhelmed. Imagine trying to eat while hundreds of people zigzag around you, bumping into you, all while the noise is absolutely deafening. Not exactly the morning experience we wanted. The one bright spot was the staff. Every employee we encountered was warm, friendly, and genuinely helpful.

We had a wonderful stay at Crisol Jardines de Córdoba! The hotel is beautiful, peaceful, and very clean. The staff was incredibly friendly and welcoming, making us feel at home from the moment we arrived. The breakfast was delicious with a great variety of options, and the pool and gardens were perfect for relaxing after exploring Córdoba. We would definitely stay here again and highly recommend it! ⭐⭐⭐⭐⭐