Novotel Brussels off Grand'Place

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We would definitely consider staying here if we visit Brussels again. Pros: The hotel was pretty quiet even though the it was really close to restaurants and Grand Place. We were able to check in early at no extra charge as long as we were Accor members (joined it on the spot). The room was big enough to not feel crowded with three people. The separate toilet made it easier for everyone to get ready in the morning for an early morning train ride to our next destination. The air conditioning was nice to have after walking around on a hot summer day as was the chilled water refill station on our floor. The sofa bed was surprisingly comfortable. Taxis were right outside the lobby door. Cons: The hair dryer was old, loud, and not hot enough. It took me twice as long to dry and style my hair. The mini fridge didn’t keep our drinks cold even after we set it to the coldest temperature. I would say they were cool, but not cold. The outside of the refrigerator became really hot so we kept the refrigerator cabinet door open so that the fridge wouldn’t have to work overtime to keep things cool. The usb ports near the bed didn’t work, but we had electrical adapters so we were able to charge our phones and external batteries.

Nice location especially if you are a foodie or enjoy music.

Helpful staff. We were able to check in a couple of hours early which was a surprise. Easy pickup from uber to airport in the morning. But it’s also steps away from Brussels central train station. Room had a bath tub and a big bed. Felt luxurious !

Great stay, great location, great service. We really liked and definitely will be back.

The hotel’s location was great. The rooms were quite clean and well-maintained. The breakfast was truly excellent. Overall, it definitely deserves praise for its service quality. However, during our stay, the elevators broke down twice. As a result, guests had to carry their strollers and suitcases up the stairs. Apart from that, we were satisfied with our stay.

Nice place

This was the most satisfying hotel my family and I had recently stayed at during our trip to Europe. The staff were friendly, the rooms were clean and comfortable, and the location was excellent. We will definitely stay here again next time.

The location, property and service were all excellent.

Great location, super helpful staff.

I rarely leave negative reviews, but this stay was extremely disappointing. The biggest issue was that the air conditioning did not work properly. The room remained hot throughout the night, making it almost impossible to sleep. I called the front desk to report the problem, but the only response I received was an apology. No one offered to repair it, move me to another room, or provide any meaningful solution. A good night’s sleep is the most basic expectation when staying at a hotel, and unfortunately, this property failed to deliver. The lack of urgency and poor customer service made an already frustrating situation even worse. Overall, this was a terrible experience. I expected much better, especially considering the price and reputation of the hotel. I would not stay here again and cannot recommend this hotel unless they significantly improve both their maintenance and their response to guest issues.