We have been staying at this property since its Hyatt days, which makes this February visit even more disappointing.
Four families travelled from different cities to celebrate an 80th birthday. Despite sharing all booking details in advance, there were repeated lapses. I received an incorrect airport pickup call meant for another guest, and the response from the front office was a routine, mechanical apology with no ownership.
More seriously, although all four rooms were booked under my ID and secured with my credit card, the staff asked my father-in-law and sister-in-law for their cards and charged ₹50,000 to my sister-in-law without authorisation. Even after raising the issue, the amount has not been reversed 12 days later.
On checkout, I was again asked about collecting payments from others, forcing me to settle everything myself to avoid further confusion.
The property is lovely, but the front office operations are deeply disappointing. A milestone family celebration was overshadowed by preventable errors and poor handling.
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