Ambience on Burleigh Beach

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

The power circuit in the kitchen continued to trip. I lost power to the fridge, dishwasher, oven, microwave and all power points in the kitchen on the Friday night after check in after reception close. Reception was advised at 8.30am on the Saturday morning of the outage and promised to fix the problem immediately. They didn't. Reception closed at 12.30pm Saturday and the problem remained unfixed. I went down again on the Sunday morning to enquire what was going to happen. The woman at reception - Ange - appeared not to believe me that the problem was still occuring and begrudgingly arranged for he husband to come and check the problem. It was the fridge and the socket it was plugged into. Rather than call an electrician to fix the socket they just changed the fridge. It continued to trip the circuit. Over the weekend I lost in excess of $120 in food stuff. They promised to reimburse the amount with receipts. I provided receipts and they decided what they would and wouldn't reimburse me for. That was in the arrangement we had. It was for full reimbursement. So not only did they leave a faulty powerpoint unfixed with tenants in the apartment over 2 nights they went back on an agreement to reimburse me for costs incurred. She is rude to deal with as well. I would avoid this place at all costs. They did compensate me with an extra nights stay but that was only after I indicated I would be leaving poor reviews online. What a joke they are. Never stay there.

Room had a great ocean view.

good view.

Quiet , convenient spot Apartment clean and spacious

Modern, spacious and clean apartment. Very convenient location in the heart of Burleigh Heads.

We had an excellent stay at Ambience on Berleigh. Our 3 bedroom apartment was spacious, clean and modern. The staff were friendly and helpful, and even let us know that our room was ready early to check in. We will definitely be returning!

Lovely hospitality, in the heart of Burleigh, easy relaxed walking distance to everything, beautiful view's - could even see whales! Lifeguard patrolled beach right in front of apartments.

Lovely apartment but information about adjacent ongoing road construction is only provided once booking is made, and even then it is vague and incomplete. We were subjected to two nights of continuous overnight roadworks including disk concrete cutting, excavating and drilling. Had the information about noise been available on your website we would not have booked this location- left feeling deceived and looking forward to a good night’s sleep at home.

Reception, Ange was super helpful anf friendly. A wonderful experience thank you 😊

Close to beach