Overall, our stay was okay. The atmosphere and vibes of the hotel were immaculate, and the property itself was beautiful. Unfortunately, our experience was overshadowed by an issue with the cleanliness of our room. We found blood on our bed sheets, which was very concerning.
When we reported it, the staff’s initial response was disappointing. They seemed dismissive, disappeared when we needed assistance, and it took about 45 minutes before someone came to change the sheets. After such a serious issue, we expected a much quicker response.
On a positive note, once the manager became involved, they handled the situation professionally. They apologized and compensated us with credits to use at the hotel’s restaurants, which we appreciated.
The hotel has great potential because the ambiance is amazing, but the customer service and housekeeping response need significant improvement. I hope this was just an isolated incident, as the property itself is worth visiting.
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