Hilton Scranton & Conference Center

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Could not check in till after 3. So we weren’t able to put our luggage in our room and freshen up. Although later they offered a room to change and leave our bags. But we were running late at that time and declined. When we finally got in the room after 1 am the sink was not draining because the plunger was stuck down. We had 4 people in the room and only 2 bath towels. Not to mention $16 for parking is ridiculous since we were literally in the room for less than 7 hours .

Room wasn’t ready at 530

Staff was very helpful. Facilities were very clean. Parking was convenient. On-site pub was great!

The hot tub was dirty and jets were not working. They had broken floor tiles. The room was clean.

We arrived an hour early for check in and asked if by any chance our room was ready, front staff was polite and said it was not but will be at 3. Thought it was worth asking since we drove 3 hours and had plans at 3, no big deal. We went on with our ok d and came after 4 and went to check in, room was still not ready and they wanted to downgrade us to a room that was. I said no, we will stand here and wait. Then when checking in for the first room, I was not asked for id or anything except to lay the hold fee. But when Che king into the second room 20 minutes later I was had to go through the whole thing (id, questions and the hold fee). Just seemed off putting since I just checked in. Then the room was ok, shower was horrible. The ac in one room didn’t work right and had a flashing lighting white light from the smoke detector going off all night long. We booked this trim because it was central to our plans but it was defiantly not worth the price. I get being busy and all but when in customer service you don’t let that show to your customers.

There wasn't a single flaw at this hotel. Everything was excellent.

The hot tub jets weren't working.

The matress in the bed was not in good shape, it had a sag or a caved in. Defenetlt the the included breakfast for $8 at reservation, if not is$20 per person.

We arrived at 6pm when check in is at 4pm. My room was not ready to check in. We had an uber scheduled for a concert at 7pm. Thankfully my friend was booked in the room adjacent to mine so I could get ready but the hotel was not accomodating. All I got was an I'm sorry. Tried to call corporate and they couldn't helo bc they needed to know what 3rd party hotels.com used for booking. I didn't end uo checking in until midnight and still no one was able to comp any of the room fee, etc. Just completely ignored. Toilet was also running in the room.

Check in process took very long. I understand a big group was coming in that day, however the staff should have done something to ensure a smoother check in process. I had placed the clean room tag on my door at 8 am before leaving for the day, however the room was not cleaned when I returned at 1am. The bedsheets and comforter were not clean. The room had a musty smell.