Best Western Plus Vancouver Airport Hotel

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

I would not stay here again. Needed and ordered 2 double beds - 2 adults and a young adult travelling. Go to the room and it’s 1 king and no couch. Haul everything back down and told me that all those rooms were sold out - no rooms with 2 beds - I ordered 2 double beds.. and he noted that he could do nothing for me. I was quite upset - asked him to book me at another hotel or I would call Expedia.. then he started offering me other rooms - a room with either 2 twins, or a large suite with a king and a pull out sofa double. Tell him I would sleep on the couch in this room —. We go back to the room, and …. To our surprise, 2 double beds. Why???? Why was he telling us lies and wasting our time at 1:30AM!! Furthermore, the front staff just could not care about anything.. no apology, nothing. Just a cold blank stare. Also no breakfast being served, and $xx for parking.. for a VERY expensive night, I have much higher expectations…. And the breakfast and parking fee were both not noted in the Expedia listing. Just a really really poor customer experience.

Room was clean and was well supplied coffee/tea keurig, towels, soaps, etc. Shower was great rainfall type, which was appreciated after a long day of traveling. Front counter staff was friendly and competent. Check in/out was easy and quick. Shuttle to yvr is free and easy to book at check in. Bed was comfortable enough, A/C is sufficient, but a bit noisy. Restaurant in hotel is a White Spot franchise, burger was good. Overall, I had a good hotel stay.

The room was clean. The facility is all right, except for the elevator. Breakfast and parking are extra. Overall, our stay was pleasant.

It was a great place close to the airport, shuttle and all!

Seamless transition from Vancouver International to hotel, through check in process, dinner, and checkout back to Vancouver International

The beds are awesome! The buiding needs some upgrades and it was quite noisy. But good value. White Spot is a huge bonus.

Our room had air conditioner inside but also had big main one outside which cut in and out all night - did not get any sleep. Gentleman at reception Wednesday morning did not want to help customers - hid in his office - while people were trying to hand in their keys and board shuttle to airport - he was very rude. Staff on Tuesday night to check in were lovely .

It was not made clear that the airport shuttle had to be booked 24 hours in advance. Uber was only $15 though so not a big deal

Clean room, staff was helpful. I wish I could have checked in earlier.

I enjoyed my stay,and the friendly staff