There was only one ice machine on the whole property. On the first day, there were 2 ice machines, but one was in poor condition and had visibly filthy conditions at the back of the ice machine. The rooms had grime under the rims of the toilets. Only one of two elevators at the main hotel area was working. The only staff member who was welcoming, friendly and professional was JOSE. He made a great recommendation for a local restaurant: El Sur, which made a difference in our experience in Tucson. Katelyn, though, was very rude, and charged for the "complimentary water bottles that are offered guests at check-in". She charged $3 for each water bottle, and only reluctantly offered a "complimentary cookie" when asked how much she planned on charging me. The rooms need updating, especially room 362. Do yourself a favor and inspect the room before unpacking, so you can request a clean, updated, safe room for a more pleasant stay.
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