As a long time honors member I still booked with Expedia because they were 20% less. What I got was an indifferent check in, I mentioned I was a Honors member and the response was basically "we don't care". Our room was set on the 6th floor, which looked like a crime scene with virtually most the rooms under reconstruction- thus lots of noise into the night. My breakfast as a 50% all based food temps - cold roasted potatoes, cold bacon, cold toast. Eggs good, both our dishes and my sausage, this the 50% score. When asking for jam, we were told that was a DIY for service and to go get it at the continental spread. The previous night dinner was great at the Osteria by Capri was terrific. Chef Joey does Italian right! This was my hotel experience. My Expedia experience was disappointing, as I tried very early after making the reservation (within 1 day) to change my reservation by 1 day. Expedia said they would contact me with in 48 hours, as they could not reach a manager to approve the change (keep in mind I was going to be sent to the would be "crime scene floor or rooms"). They never contacted me. I did not want to go back through the call waiting process I had previously experienced. Sorry, not so good this time.
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