Best Western Sukhumvit 20

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Excellent all the way around – great location

Great place

Spacious Rooms, low prices. No amenities like pool or continental breakfast but very clean and close to terminal 21 and Emsquare malls and 7 elevens

Always my favorite place to stay when im In Bangkok

The staffs here are kind and polite..great customer service..even the maid are awesome..everytime i come to thailand..i always love staying here..thanks the staffs for there service..

The Hotels location is ok, reasonably central.The room was ok, bed was comfy, the shower temperature was not constant.There is no pool or gym,no gym was not an issue, but no pool was a bit of a draw back. The staff are really helpful, and friendly.Would I stay again? Probably because the location is good.

Still enjoying staying here

The Good: great location in the Sukhumvit area, beds and pillows surprisingly comfortable and rooms are very quiet, sound proof. The Bad: online pictures are very deceptive. There is practically no lobby, it’s a reception desk against the wall and total 4 chairs against the opposite wall in front of the elevator. The bar is actually outside, at the front of the hotel, open air, very basic like a street side stall. Not sure how it qualifies as a 4 star accommodation. I had booked 4 rooms for 7 nights (28 nights total) and at the checkout they wanted to charge for a stained towel and a missing small spoon in one of the rooms. We asked them to check again and they found the spoon. Eventually they gave up charging for the towel after we told them about cockroaches running around in one of the rooms and showers alternating between cold and burning hot water. They asked me to sign some paper and said all is ok. I did pay 300 bahts for a missing card key per their policy

Thank you! Great staff and service!

Room need serious upgrading even just changing the controllers to the AC and lights. Literally had to use a spoon to control