Middletons Hotel

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The only negative was the size of the shower cubicle really small (our room Cosy Room) maybe just in those rooms and larger in the bigger rooms? Something to keep in mind!

Tucked away inside the historic city walls, Middletons is a beautiful hotel in an historic building set within a pretty courtyard with its own gardens – a peaceful oasis while being minutes' away from Fairfax House and the Museum Gardens. We were offered a complimentary upgrade to the stylish Lady Anne room, featuring nice touches like a full-size bathtub and White Company toiletries. The breakfast was excellent, and we were spoiled for choice – trying different options on each morning of our three-day stay. Next time we're back in York, we'll be glad to stay at the Middleton's again.

Wonderful sized large room. Very comfortable large bed. Loved the solid wood wardrobes. The bathroom was large bath and shower. Hand cream and body wash device ne smell. The staff were so welcoming, helpful and extremely efficient. Breakfast was excellent quality and range of choices. Would definitely choose this hotel again. So handy to walk to the centre and the races. Car free for the weekend loved it.

The accommodation provided was significantly below the standard represented in the photographs displayed online and did not reflect the quality I reasonably expected based on the price I paid. The room and facilities differed materially from the images used to market the property, resulting in a disappointing and misleading experience. The room was not the cleanest either with dust over the walls and lampshade. The food at the bar was ok however I would not recommend to get the fish and chips as it was so salty that was not edible. Following a discussion with the hotel manager, I was informed that this discrepancy arose because I made my reservation through a comparison website rather than booking directly with the hotel. I find this explanation unacceptable. Regardless of the booking channel used, the accommodation provided should correspond to the description and images presented at the time of booking. Customers should not receive an inferior room or experience simply because they booked through a third-party platform, particularly where this was neither disclosed nor made clear before payment. The expectation created by the online listing formed an integral part of my decision to book and of the price I agreed to pay. Had I been aware that the room allocated would not match the advertised standard, I would have reconsidered my booking.

We had a very stressful check-in as the receptionist insisted I had made two separate bookings and that one of our rooms was only for one night, the other for two. I had my Expedia email for both rooms both for 2 nights. We asked for quiet rooms so were given room next to the road, overlooking the carpark entrance and the bins! My colleague was given a ground floor room with a window opening onto the street which made her feel uncomfortable. We went to discuss with reception and they insisted we were wrong and the room was not a street level. 3 times we had to repeat it and each time we were dismissed. On the 4th repeat the receptionist agreed and changed the room. There is no lift and no offer of help with 3 flights of stairs. When I spoke to the duty manager about the lift he simply told me it says about the lack of lifts on the webpage. I was in room 35. The room was a good size but the bathroom was small with no shelving for toiletries - I had to use the bedside table. The bathrobes were lovely. Any complaints were met with highly defensive responses. The breakfast team were lovely and very helpful. However the buffet selection was very un-inspiring though there was a good cooked breakfast menu.

Just a few minutes walk from the city center. Quiet, clean, cozy and well maintained.

Fantastic hotel and location

Staff are amazing

The hotel is really well situated for easy walking access to York City Centre A beautiful hotel and very reasonably priced Staff were very friendly and the room was a decent size considering it was classed as a comfy double All in all a very lovely place and we will definitely return

Nice good job team ac! Free drinking water!