Country Inn & Suites by Radisson, Eagan, MN

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

The common areas of the hotel are in need of deep cleaning and a complete hotel renovation. Our room was clean and roomy; however, there were not enough towels for our family of five. We were told we could only have a certain number of towels per room and the towels provided were so small they barely covered my toddler. The worst part of the stay was the final morning. We woke up to two inches of standing water in the bathroom sink. Once the neighboring room began showering, that quickly went from two inches to overflowing. I would recommend that all stay away from this hotel until it is under new management and is fully renovated.

The hotel itself was pretty nice, apart from the pool, which seemed like it needed a good cleaning. Our biggest problem was the shuttle to and from the airport. Initially, the shuttle from the airport was ok, but the driver who showed up next to another Country Inn van didn’t have the correct address on the van, so I was unsure if it was the correct place. Our return trip to the airport was a disastrous nightmare. I booked a 7:15am shuttle (for a 9 am flight) with the front desk the night prior, which they later confirmed with a call to the room. My kid and I were ready to go in the lobby by 7:00am, but the shuttle just never arrived. After repeatedly asking for updates and emphasizing that we NEEDED to get to the airport, we were finally added to the 8:15am shuttle, leaving at 8:05. We were unable to get our bag checked on to our flight and had to sprint for our plane before the doors closed. We made it, but it was an understandably traumatic experience for my kid, and our luggage is floating out there somewhere to arrive much later. Kiddo is very worried about his Legos.

Perfect

The hotel was nice and the rate was good however I had to give 4 stars because the front entrance was covered in hornets nests and we told the front desk however we were there 3 days and they were all still there when we left and hornets everywhere. Hopefully they do something about them. Everything else was nice and affordable.

Where to begin! Microwave had no handle, not usable. Had to get a new key every am, kept checking us out. Ran out of breakfast on Sunday. Had more but not keeping up. Noise control, awful. Could hear all hall/other room noise. Room vibrated when people walked in hall. Elevator SO slow and squealed on stop every floor. Grounds looked neglected. Weedy. Parking lot had potholes. Had "swamp coolers" in breakfast room and lobby, so wondering about AC health. TV, microwave and fridge plugged into office type power strip (out in plain sight). Desk chair broken. We did not talk to staff about ALL the things, but those we did, they seemed very uninterested. Like the keys, "yeah, that happens all the time. Don't know why." We talked to another guest, same issue. He thought it was "just him" as we did. There are a TON of hotels in this area. My advice, choose a different one!

Clean room, however hot tube was down. Still currently is. Not the bet hotel but decent for the money.

We stayed at Country Inn & Suites in Eagan for 9 days this June for our daughter’s wedding, and this was our second stay here. We booked three rooms as well as the meeting room for a pre‑wedding event. The suites were spacious, clean, and very comfortable.The staff truly made our stay exceptional, Michael, Momin, and Sam were incredibly helpful and accommodating. Even the general manager, Pravesh, went above and beyond to make sure we had everything we needed.It genuinely felt like a second home for us in Minnesota. If I could give more than 5 stars, I would.

Staff was super friendly and helpful.

Pool and hot tub looked really dirty. Disappointing.

Check in was great, had to have one key card redone, breakfast and coffee was great. We only had 2 bath towels in the room. Had to get cups for coffee and bathroom, had enough coffee for only 1 person in the room with no cream or sugar packets. Asked for the shuttle for a ride to the airport the day I checked in, the day I needed to go to the airport first thing in the morning I was not on the list, so I ended up taking an Uber instead to the airport.