Namba Oriental Hotel

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Probably one of the best locations in Osaka… little loud area, but its quiet in the hotel itself. Staff is awesome… Thank you 🙏

Very clean, great area

Room felt dirty and dingy, mold in bathroom. Felt more like a motel room than hotel. Only positive things were staff, location, snack lounge & breakfast buffet (5 stars) but unfortunately the rooms were subpar. These rooms desperately need a remodel!

When I asked the manager for her name, she immediately removed her name tag instead of identifying herself, since she knew she was in the wrong which felt very unprofessional. The staff also tried to charge me 2,000 yen for a three night stay when the correct amount was 1,200 yen (400 yen per night). They even brought out a calculator to insist I was wrong, despite the total clearly being 3 × 400 = 1,200 yen. The beds were extremely uncomfortable with almost no cushioning, and they left me with severe back pain. I asked for an extra duvet to place on top of the mattress for some relief, but my request was denied. I woke up the next morning feeling awful. I honestly think I would have been more comfortable sleeping on the floor, except the floor had visible stains and there was mold on the walls. When bringing up the mold issue their way of fixing it was for us to pay for a new room. The room we paid for was $150USD/night around and they wanted us to pay $400USD/night and they said they couldn’t apply what we had already paid and that we would lose that money and they refused to give a new room for the same price. I don’t understand how Expedia classified this as a VIP property. Based on my experience, it did not meet even basic expectations for comfort or customer service, and that designation should be reconsidered.

Great location. Right in the center of everything. Lobby smelled awesome but rooms were just fine. Location location location.!!

Location, Friendly and helpful staff. Laundry room inm the hotel lobby.

Carpets are too old, it’s stinky in the hallway, and the room has stain all over the old carpet. Space is ok. Love the breakfast and the free lounge in the afternoon. Can’t beat the location. Will come back again even tho it’s dated.

Great location, great facilities.

This is an excellent hotel for people travelling around Japan. The facilities are excellent - the welcome lounge open between 2 & 10pm has an excellent range of complimentary drinks with some nice snacks (namely pancakes, nuts, dried fruit, olives, cheese etc). Meanwhile the laundry lounge which is also free of charge is an excellent place to get some holiday washing done and sorted with a ‘vac pack’ machine for those trying to cram more into their suitcase. Staff were excellent and friendly. I cannot recommend the breakfast highly enough which had so much choice it was difficult to choose from. We had transferred luggage to this hotel using the Japanese luggage transfer service and it was all ready for us to collect when we arrived which as UK travellers unaccustomed to such things we were delighted with. Finally, being in the Namba area, this hotel is excellently situated. For food, for Universal Studios, for exploring the fantastic undercover markets. If we visit Osaka again, this hotel will be at the top of our list!

I would definitely return! Actually, I will be returning to Namba two more times before the year ends, and I booked it all at Namba Oriental Hotel. I've stayed at other hotels in the Namba area and just tolerated it knowing that most hotel rooms in Japan are very tiny. The room at Namba Oriental Hotel was decent and very clean. The bathroom is a bit small, and you have to step into the deep tub to shower. My room had the Lounge access and the laundry room. I normally don't take advantage of the lounge, but this was my first time spending summer in Japan, and it was hot and muggy. My husband and I took a break from shopping and sightseeing and enjoyed the air condition in the lounge, The lounge offered beer, wine, sake and a few hard liquors. They also had juice and soft drinks and charcuterie snacks and pancakes. Definitely worth having lounge access. I don't do laundry while I'm on vacation, however what I really thought was a great benefit is that in the laundry room, they have a vacuum sealer. I vacuumed my used clothes, and a few stuffed animals that I won on the claw machine, it really saved me so much space in my luggage! They had the plastic bags for you to use, and it was free to use! The location is so convenient! Right near everything! Across the street is Dotonbori, down below the hotel is Namba walk, and Shinsaibashi and Ebisu-bashi and the BIC store all within 5-minute walk. Definitely returning!