Royal Palms Resort & Spa

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Great for families! My kids enjoyed the pool!

Everything

Super nice and friendly, close to the beach and the main street. Not the most recent but very well maintained and clean. Staff from the front desk to housekeeping was very nice.

This was our first stay with royal palms and it was great. The desk attendant (Niko, I believe) was very helpful throughout my entire stay. We travel a lot and this was the first hotel that the desk attendant personally walked me to my room to make sure I was satisfied with the room. The hotel has 3 pools, one by each of the main building. It’s still a small hotel even with the 3 buildings, which I find a good thing. It was a short walk to the beach and to nearby restaurants. The pools were our highlight, they look great and have lots of seating. When I visited it was slow season and during the weekdays so the bar was not open during my stay but I didn’t mind. Parking was very easy but not sure if it was because it had low occupancy during my stay. Room was clean, and the AC worked great. The only suggestions I would make is pressure washing the exterior walls and a fresh coat of paint, and some of the fixtures in the room could use some touch ups or replacement. I’ve stayed at a handful of beach hotels and the cosmetic flaws are pretty standard. I would definitely recommend this resort and I look forward to coming back in the future.

Very nice. Clean rooms, lots of parking spaces, and the staff was friendly. My favorite staff member was an Argentinian man. Sorry i can remember his name but he was exceptional.

We had a pleasant experience at this hotel, the concierge guys were friendly and helpful, the room was clean, nicely renovated and spacious, the beds comfortable. It was nice to be able to use any of the 3 pools from the village properties and we enjoyed the restaurants and shops nearby, plus it's a very short walk to the beach.

My stay was ok…. It could have been a little cleaner as I had visible trash under my bed from a previous occupant. Housekeeping only dropped off clean towels and wash cloths but never swept or mopped as the floors are tile, so by check out day they were kinda gross. My mattress was horrible, it had a huge dip in it and it was so uncomfortable to sleep. Although the location was absolutely perfect. As well it was a quiet location which was another plus for me.

.

Everything was perfect! Clean room, good staff

Great location and a really nice vibe overall — this place definitely has potential, but unfortunately, the execution fell short in several key areas. We appreciated being able to check in right away; however, the front desk experience was not ideal. The staff member assisting us appeared overwhelmed, and we were essentially left to check ourselves in by completing an online form and scanning our own IDs. There was little to no guidance provided, we weren’t informed about nearby sister properties or that we had access to their pools (which, by the way, were much cleaner), nor were we told about happy hour options. The amenities were disappointing. The pools were dirty, and one was completely unusable. We were told this was due to nearby trees, but the pools were only cleaned in the morning meaning guests were left swimming in leaves for the rest of the day. Additionally, the advertised pool bar is only open on Fridays and Saturdays from 4–10 PM, and even then, it seems inconsistent. Housekeeping was another major issue. Our room was not cleaned once during our stay. We were only provided with fresh towels and paper products. The lack of attention to detail was concerning, we ended up cleaning our own shower due to visible buildup on the walls. Overall, while the concept and location are great, the delivery does not match expectations. With better management, attention to cleanliness, and improved guest communication, this place could be something special.