Trident Inn & Suites, New Orleans

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

The rooms were decent and clean. On first day we had problems with not getting cold water at faucet, we thought someone was in the room because the TV was on until we figured out the TV doesn't turn off unless you unplug it (The girl at the front gave me a reason, but it didn't make sense), the volume on TV didn't work, and new led was needed for lamp it flickered. There were several people smoking outside the door and my husband was offered a toke in front of our kids. The breakfast was okay just waffles and cereal with no eggs available. The pool wasn't available the entire stay due to some rain, but when rain cleared up was sunny for a bit it was still closed so we never got pool bracelets. Then was told Friday they would put is in another room/have maintenance check faucet cold water issue on Saturday. So wife went to front desk Saturday and was told their maintenance guy is almost in and they would send him, but we had to call later in afternoon as no one had shown up to room yet. When maintenance came he fixed everything easily except he couldn't figure out how to make the TV turn off he thought it was odd too and I said it's probably the Cox box since it kept going to that channel I'm not sure if he reported it to the front desk it never got resolved. The biggest annoyance was the smoke alarms going off on Saturday night and very early Sunday morning around 3-4 times. We were told by front desk they can't control what their guests do. They did accomodate late checkout

It’s okay when you need a place to spend the night, gated parking was a plus

To be honest, I didn’t have much to complain about for the price. At first, my boyfriend and I had stayed in one room and it was pretty clean. The only things that didn’t work were the hair drier and air vent in the restroom, which I normally turn on while showering so it doesn’t feel too humid once I get out, but that was no big deal. We, very last minute, decided to stay another night and thankfully they did have another room available. This room also looked clean, the hair dryer worked and so did the air vent in the restroom. The only things that didn’t work in this room were the clothing iron and for some reason the tv was stuck in mute. I would try to press the volume buttons and it didn’t seem to work. Thankfully, the staff there were very helpful and managed to get that fixed. Once again, no big deal, the only thing that sucked after the second night there was that my boyfriend woke up feeling really itchy and we noticed he had red bite marks all over his arms, legs, and even a few on his face. At first I thought it was from mosquitos, but upon further inspection and based on the pattern of the bite marks, we believe that the room we stayed in during the second night had bed bugs. I wasn’t affected as much since I wore some long sleeve pijama with pants, while my boyfriend slept in a tank top and some shorts. I didn’t let front desk know because I was unsure at the time, but after looking up what bed bug bites look like, I was certain that that’s what bit my boyfriend.

The room was musty and the hard floor felt moist. There was mold on the ceiling that you could tell had been painted over and burns on the blanket. I found it difficult to breathe in the room as I have asthma. The staff were friendly but the cleanliness of the room was not satisfactory.

Do yourself a favor and avoid this place like the plague. 20 minutes waiting for somebody to come to the front desk to check in. Get to the room and they haven’t paid their COX cable bill, so no TV. Try to turn on the lights, and because they purchased cheap lightbulbs and put them in dimmable lights. Only one light works, the others just flash. Had only planned to stay there to get some quick sleep, so really could care less about all of that. Went to bed at 9 o’clock, so could get up at 5 am to hit the road. 10 PM fire alarm goes off in the hotel and wakes us up out of a dead sleep. Try to get back to sleep, fire alarm again at 11:55 PM, then again at 12:35 AM. Got zero sleep that night. Went to take a shower the next morning and water is pouring out of the ceiling over the shower. Go to report these issues to the front desk, again wait 10 minutes before somebody shows up to the desk. Contacted Expedia regarding this, and they said they would reach out to the hotel. Get a message from Expedia that the hotel declined to do anything about it. Then they have the nerve to send me an email saying hope you enjoyed your stay.Do yourself a favor. This hotel was just purchased to do the bare minimum and extract money from people. When you have major issues, including getting zero sleep and most likely having slept in a room full of mold, thanks to the water pouring out of the ceiling, they refuse to do anything.This hotel should be shut down. Contacting health inspector today.

My second stay here & they made me feel very welcome ! Has an issue and it was resolved with help and a positive attitude !

I am not recommending any one bathroom tube and lavatory broken , hair dryer not working carpet has every where holes

Truly, you get what you’re paying for…except your deposit.

We checked in & checked out the same night because the bedsheets and blankets were dirty & smelled smoke in a non-smoking room with other odors. We rescheduled for a change of room, the staff told us they didn’t have availability. We asked for a new set of sheets & blankets, they said they were short of staff & that we had to wait until the next day. The odor was so bed, we couldn’t put blanket/sheets next to us and even worst we got bit multiple times to find out we saw a bed bug crawling in our bed. We checked out instantly.

I was given a room and the odor was very bad and then I asked to change the room immediately the staff was helpful and they changed the room and the second room there was a water leak from the roof and the carpet was wet inside then again the staff changed me to the third room and where I still had the same issue water leak from the roof and carpet was wet and smells very bad