Radisson Blu Astrid Hotel, Antwerp (Radisson Blu Hotel, Antwerp City Centre)

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Loved the location as it was ideal to jump straight onto the train for visiting Brugges and Ghent with ease, staff and room was excellent and pool was a great bonus to have a swim to relax after a long day of exploring

Great location. The rooms are OK but could use some maintenance. Staff work kind and helpful.

Breakfast was good. Staff were helping. Our t.v did not work and they tried to fix it however there was no technician on site to fix it. The pool area was clean.

Two singles beds after requesting a king told they’re fully booked can’t change anything it’s in the small print even through I booked months in advance. I checked the website plenty of rooms available. No information given on the pool or any amenities only our room number. Then a reception member of staff let themselves into our room as we sleep, no explanation or apology given. Bar staff are absolutely terrible 4 members couldn’t handle 25 guests. Didn’t come around to take orders but don’t want you ordering at the bar. Closed food service 1 hour and 15 minutes early without informing guests because it was too hot in a fully air conditioned hotel. Closed the bar one hour early. Was not asked how our stay was at check out. Then the kicker after we checked out and sat at the bar for a drink. My husband went up and paid and as we walked out a member of staff ran after us screaming that we had to pay. Making us out to be thieves in front of other guests and humiliating us. I went to find the manager who apologised for all the things that happens and said she would refund our stay through points which we did not receive. I made a scene at reception and she obviously lied about the refund so other guests wouldn’t hear how awful hotel is. Single beds, room entry, being accused of thievery and lying by management of a refund that never came is how I would sum up this stay. Find a hostel you be safer and treated better. The worst hotel stay we ever experienced

Great hotel with a fantastic location. Staff are very helpful and breakfast was very good. Highly recommend this account.

Good

A VERY pleasant stay, probably one of the best I ever had. Clean spacious room, large bathroom, nice breakfast (not included)

Excellent hotel beautifully located lovely staff pleasant room

While the location is quite good for those who want something close to the central station and also near the shopping area and the Old town, right outside the hotel can be a bit unsavory, especially at night. The hotel itself is starting to show wear and tear. The AC did not work properly in my room and the water temperature in the shower kept going from cold one second to scalding hot the next. The maintenance person who checked the room temp couldn’t fix it and just pinned it on the hotel being old. The TV remote did not work properly and there were not many channel choices for English speakers. Other than that the room was clean, spacious, and the bed comfortable. At the end of the day, that is what counts. Will I stay here again? Probably not.

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