I booked this hotel for a family trip to Dallas for the weekend. We have stayed at many Hilton hotels, thats all I book. Our families experience here was terrible. It started with the parking, the parking garage was not secured at all, no cameras and there was exposed, low hanging electrical wires and pipes that could cause issues if you werent avoiding those areas. Parking fee was charged for this. We get into the hotel and half of the elevators were not working so it took about 10-20 minutes to wait on the elevator each time. The toilet was not flushing. One of the reasons I booked this hotel was for the pool, we got there and the pool was closed. We then paid to go to a different pool somewhere else and when we got back to take showers. We had NO COLD WATER. The water was extremely hot, too hot to shower. We had dinner reservations that we had to cancel. We complained to the manager and staff. They sent maintenance who then tried to tell us that thats just how the city water is. So the whole city of Dallas has no cold water? He also tried to say that because its so hot outside the ground temperature is hot and heating the pipes and water. Excuse me? If the ground temperature is that hot, the population of Dallas would be dead because it would be over 200 degrees outside. Made absolutely no sense. We had to find another hotel that night. Highly unsatisfied with this rundown, dysfunctional hotel.
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