Wyndham Garden Katy Energy Corridor

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Staff is very friendly.

The Hotel is nice and new, however the breakfast lack of food they never restock anything on their "Buffet breakfast" everything is almost empty, good look if you find eggs that's a luxury, they are out of eggs for day, milk, etc. and if you asked the only things they do is to apologize but management is not willing to correct the problem I got pictures. They have a very cheap soap and shampoo. Also swimming pool has a lot of trash inside and light flashing on the roof because they don't to change them.

Nice new hotel, very clean and close to shopping

Breakfast was underwhelming. The sofa was broken in the room. Notified staff, but nothing was done.

Everything was amazing and rooms are huge

I was extremely disappointed with my stay at this hotel. There were multiple issues from the moment we arrived. The hallways were unbearably hot, and to make matters worse, the air conditioning in our original room wasn’t working. Our room was 78°F, and we had to switch rooms just to be comfortable. We were also locked out of our room twice because our key cards suddenly stopped working. Having to go back to the front desk multiple times was frustrating and inconvenient. I was surprised to learn that we would be charged extra for additional pillows. I’ve stayed at many hotels over the years and have never been charged for something as basic as extra pillows. The complimentary breakfast was another huge disappointment. Every morning there were little to no protein options available. The eggs were often gone, and when they were finally brought out, they weren’t even hot. The hash browns were still partially frozen in the middle. My husband also tried to use the fitness center, but it was extremely hot inside, making it uncomfortable to work out. There were also no towels available. Overall, this stay did not meet even the most basic expectations for comfort or hospitality. Between the broken AC, the repeated issues with our room keys, the potential extra charges for basic amenities, the poor-quality breakfast, and the lack of attention to guest comfort throughout the property, I would not choose to stay here again and cannot recommend it to others.

Bathrooms weren’t supplied with enough shampoo, towels, and soap for 4 people. The room also smelled like feet.

We asked for towels every day was not changed Asked for room cleaning was not done either

The breakfast was not good: almost all items of food were gone by 7:45 am and the attendant could not be found. He did show up 10 minutes before the breakfast closed to clean up! Terrible experience with my grandchildren. We won’t be back!

Na