Samba Bossa Nova Ipanema

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Clean room wonderful staff excellent customer service.

We didn’t have a chance to try the breakfast. The towels were in pretty bad shape. Overall we enjoyed our stay.

Dear Hotels.com Support, I am following up regarding my previous refund request, as I have not yet received a response. During our stay, the hotel fell significantly below the standards advertised on your platform. The room and property had numerous issues, including dirty and stained bedding, a bathroom with a strong odor, bugs in the room, heavily worn and unclean towels, excessive noise from neighboring guests during the early morning hours, and repeated problems with our room key becoming deactivated and requiring reactivation. Additionally, several amenities we expected were either unavailable or not as advertised. The property was listed as "Exceptional," and based on that rating, we reasonably expected a clean, comfortable, and properly maintained accommodation. Unfortunately, our experience was the opposite. I previously contacted Hotels.com and was advised to reach out regarding a refund. Given the condition of the room and the numerous issues encountered throughout our stay, I am requesting a full refund or appropriate compensation. Please provide an update on the status of my request and the next steps for resolution. I would appreciate a response within the next few business days. I have already reached out to Andre the manager and he informed me that he would contact you guys for a solution but I am following up now!

Breakfast was very delicious muito bom eu gostei!!! Loved the room!!! Large bathroom very clean 10/10

Breakfast menu wasn’t all that compared to other places I’ve been to around the world. Spent 4 nights and was bored of the food by the 3rd morning- no variety.

Great location & excellent staff service.

Room was good, staff very accomodating and helpful, breakfast options were good, only reason for 4 star review is due to a fair bit of mould in the shower.

Definitely not as nice as it looks online. The room was well worn, the towels very old, the shower needs proper cleaning, old dirty grout, and the WiFi was horrible. The breakfast needs improvement. Tons of breads and cakes, that were very good, but very few healthy foods.

Staff is super helpful and worked with us despite us speaking no Portuguese

It is a ok place but they really fixed up a not very nice place and got it to clean. Right on the ocean so the location is great, it just felt like I could do better looking around.