This was our first time staying at this chain. We booked 3 rooms. Check in was easy. Each room had issues. Neither room had enough towels, one room had a filthy toilet and the other room had not been cleaned at all. We had dirty coffee cups, empty water bottles, full trash cans and dirty towels. I complained to the front desk and was told they would take care of it. We returned hours later, at around 9pm and the only thing they did, was empty the trash cans. The front desk apologized but room service was no longer around, so a manager came to clean up the dirty dishes and gave us towels. When something like that happens, it doesn’t matter how everything in that hotel is.
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