The One Boutique Hotel

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

I liked nothing. The hotel needs a complete renovation/makeover

The property is not well maintained and has strong smell of smoke.

Excellent hotel to stay. Very safe.

nice private bath tub, location is next to plenty of things

The staff can be more helpful

The elevator broke in the middle of the night

We chose this hotel based on a recommendation and arrived with high expectations, but our experience was nothing short of disappointing. Upon arrival, the front desk associate, who appeared to be extremely tired, checked us in. When we entered our first room, it was immediately obvious that the air conditioning was not working. We were initially told that it simply hadn’t had enough time to cool down, but after waiting nearly an hour in an 85-degree room, it was clear that the unit was not functioning properly. We were eventually moved to Room 504, where the air conditioning worked, but the room was noticeably unclean. The bathtub and shower curtain were dirty, leaving us questioning the cleanliness of the entire room. To make matters worse, this room did not have the balcony that we specifically paid for when making our reservation. The overnight front desk associate assured us that the manager would refund the difference in price due to the downgrade in accommodations. However, the following morning, multiple employees claimed to be the manager and insisted that the room rates were the same, which is simply not true. As if that wasn’t enough, the elevators were out of service, forcing guests to use the stairwells. While using the stairs, I saw roaches that were unbelievably large. It was completely unacceptable and made the experience even more disturbing. I also reached out regarding these issues and received an email from management stating that we would be accommoda

To start with, many of the rooms don't even have a window, which makes you feel like you're in a prison cell. The bathroom doesn't have a shower curtain, the toilet is way too small, and the bed is far too short. Overall, the room is extremely uncomfortable and feels inhumane. It was definitely my first and last time staying there.

Clean and rooms were decorated nicely.

Good