Casa de Adobe Gallery & Luxury Boutique

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

The grounds were beautiful and well maintained, our room was very clean, and the breakfast was wonderful. Overall, we had a good stay, but we likely wouldn't return because several of the advertised amenities (which were a major reason we booked this hotel) were not actually available. We stayed for three nights and were never able to use the hot tub because it was colder than the pool. After mentioning it to staff, I was told to let them know the next morning and that it would be ready by that evening. Unfortunately, that never happened. The complimentary shuttle was another disappointment. It was advertised as an amenity, but every time we requested it, we were told the driver wasn't available. The only solution offered was to call us a taxi. After expressing that this wasn't acceptable given the advertised service, the hotel agreed to cover one taxi fare. Since the hotel further out from the Centro, this made for quite a bit of unexpected transportation expenses. I also left feeling that asking questions or bringing up concerns was more of an inconvenience to staff than something they genuinely wanted to help resolve. As someone who works in hospitality, I understand that unexpected issues happen. What matters is how they're handled. For a 4-star hotel, I expected more proactive communication, follow-through, and service. While there were certainly positives, the unavailable amenities and lack of resolution ultimately made the stay not worth the price.

Everything about this place is great. Private, comfy, food is delicious, staff are kind and attentive. This is my Oaxaca hotel for sure.

The hotel sells day passes to the pool area so it is effectively unusable for hotel guests. Every day there will be more day pass guests than there are lounge chairs and there are always numerous children. The hotel staff also so not enforce the rules of the pool at all. We had to leave the hotel for a ssh because the local children were screaming so loudly and so constantly that we couldn’t even be in our room… let alone the pool area. I asked the staff if they would enforce the rules and they refused. I would not recommend this hotel unless you don’t care about using the pool and plan to be gone during the daytime.

Everything exceeded expectations. It was a truly delightful place to relax

This hotel is not close to the City center but it’s so worth it. This hotel is extremely clean, the staff is very attentive and they treat you as if you are the only guest there. They also have an amazing restaurant with great food and drinks. The concierge are always available to help and have a taxi ready for you when needed. They also have a great referral for a private transportation service, (Alfredo). He will also offer private tours.

Breakfast was great each day, but the weather in January was too cool to use the pool (it was almost always in the shade too). The property is a LONG WAY from the interesting sites in the city centre. We had to taxi everyday to the city centre (one day we walked for about 45 minutes) The staff was amazing!!!

Is a very nice place and quiet

Everyone of the staff members was extremely helpful and friendly. The rooms are spacious and beautifully decorated. The breakfast was delicious and plentiful. I would definitely recommend staying here for your Oaxaca experience.

The hotel was beautiful, and the staff was exceptional. If you’re visiting Oaxaca, I highly recommend staying here.

We loved our stay here. Beautiful spot and awesome staff..