Best Western Brome Grange

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

All was good when I checked in. I went out, returned at midnight, to find the bathroom floor swarming with silverfish! Reception’s closed overnight. My stay was just the one night - so I didn’t stay! I drove 3,5hrs home.

Room 128 is upstairs. There is no A/C so it was uncomfortably hot. Tired room with shoddy roof repairs visible. Venue is short staffed - There was one chap across the couple of nights we were there trying his best but clearly not enough staff. Decent food in the bar on the first night. We were here for two nights for a wedding. The Tithe Barn is a great looking venue but again no A/C so very hot.. The hotel staff were either absent or ineffective apart from the one chap trying his best. The DJ was first class and effectively stepped up to do the hotel staff job for them. He was acting as organiser for the day. The hotel got the food wrong and the wrong selection of food was served at the wrong time and in the wrong place. We enjoyed seeing family and being at the wedding but the absence of an effective staff and the ineptitude of the staff who were there went a long way towards spoiling the day for the couple getting married. At one point we could see the brides mother was very upset by the shambolic nature of the venue and the lack of staffing.

Convenient, good food, and nice people.

It was ok for the purpose of travel.

The shower was not hot, was just warm had to cancel my stay for Friday only stayed two nights

Staff friendly and helpful. Good shower. Clean room. Gym was available.

A very nice and clean place to stay for a night or two. We stayed in a standard double room for 1 x night and was comfortable and clean room. Ate in the bar restaurant and food was really tasty and staff friendly.

The room was semi clean discarded sweets on floor, restaurant staff weren’t particularly friendly and I felt as though I was an inconvenience!

Lovely main meals and breakfast. Staff were very helpful and polite. Very quick service considering they were short staffed due to illness.

Very friendly staff Very clean room Large comfortable bed Great bathroom Fantastic breakfast Delicious evening meal Bad points - Mismatched bedside furniture in room, kettle plugged into extension which isn’t recommended!