The Victoria Hotel, Bradford by Sunday

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Great price , room was on the top floor and a really good size. Some parts of the property need updating but all in all worth the money. Staff were excellent.

Nice clean well presented room, staff assisted with a new room as our original room had a slight issue but it was dealt with instantly only negative was we would have loved to have either had a fan in the room or been able to open the window a crack it was painted shut but had a safety device for when it opened

Avoid at all costs!! Terrible service and rooms , no hot water

The hotel was very close to the theatre

We arrived at around 11:45pm after a family gathering and were very disappointed to find that our family room was not ready, despite check-in being from 3:00pm. The phone in Room 218 was disconnected, so as I was travelling alone with my children, I had to take them to reception to report the problem. I was asked to wait while the beds were made. I would have happily made the sofa bed myself, but there was no bedding available in the room. When we returned, the sofa bed had been made, but no blanket had been provided, meaning another trip to reception. The alternative phone number we were given to contact the hotel from my mobile was also unavailable. Unfortunately, the issues didn't end there. The portable heater in the room was damaged, with a wheel missing, and it tipped over onto my son's foot. The room itself was not clean or well maintained, with cobwebs on the ceiling, curtains hanging off the eyelets, dusty furniture, and not enough towels, so we had to request more. The room felt tired and neglected, and we were kept awake by noise from the room above before being woken early by street noise. Considering we didn't arrive until almost midnight, I expected the room to have been fully prepared after being available for check-in since 3:00pm. Instead, it was poorly maintained and not ready for guests. Overall, this was a very disappointing stay, and we couldn't wait to leave, checking out before 9:00am the next morning.

Bno

Water wasn’t even available as complimentary.

Great stay, great value and around great hotel.

Staff helped as much as possible, but between lack of hot water, no ventilation, and a property on its last legs, we had 3 rooms over 2 nights. A disaster of a hotel. The owners of this place should not be in hospitality. Fraudulent as a hotel.

Lovely old building nicely refurbished but with some rough edges. Great location for City and train to Leeds. Nice room and bathroom let down by shocking mattress and cheap, faulty toilet seat.