Mara Palace Hotel

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Had to make a complaint due to dangerous stairs and my friend having a fall.We reported it to a girl who said she would advisecthe manager but nobody ever acknowledged the problem. 2 mornings the coffee machine wasnt working at breakfast. We expexted some kind of contact with the manager regarding the da getous stairs.

Nice friendly hotel , ideal for our short stay. Good fresh breakfast selection. Nice sized room , The gem of the hotel is its rooftop infinity pool with amazing views of the harbour.

Great stay. Friendly staff. Highly recommend

Bathroom smelled like sewage. We couldnt sleep because of the smell

Check in was not the best, girl who was checking wasn't interested in that at all and bothered, didn't give any information. Got it from another stuff member only when I asked for it. But the stay was okay.

STAY AWAY FROM THIS HOTEL! THEY ARE DISHONEST AND UNPROFESSIONAL. I traveled to Turkey for over a month, and in the third week, I arrived in Fethiye. When I checked in, the receptionist told me that my room had been canceled because my credit card had been declined. I was shocked, as I had been using the same card for three weeks without any problems. I immediately called my son in the US, who contacted the bank and Hotel.com. Both confirmed that there was no issue with my reservation and that no transactions had been declined. At the same time, I overheard the receptionist telling the same thing to four other people. I then listened to their conversation in Turkish and learned that the hotel had canceled our reservations because some other guests had offered to pay more money to extend their stay. I told the receptionist that there was no issue with my credit card and that Hotel.com had confirmed that everything was okay. I demanded that they do something to remedy the situation, as they had canceled my reservation on purpose. However, they refused to offer any compensation. I then asked to speak to the manager, Burak. I told him that I could not find another hotel at the last minute and that it would cost me a fortune. He said that I could stay, but that I would have to pay double the original price. I was so disappointed with his response, and I told him that I would not be spending a penny on his hotel. I left and found another place to stay.This hotel ruined my trip.

Nice and clean in the center .

Breakfast is highly rich and delicious, beds are not comfortable and need to be renewed. Price is high in accordance with their facilities.

It was a nice stay however, the check in procedure was so long. Staff are friendly and helpful and the location is great.

Ownership and management were VERY helpful. Place was very clean and within walking distance to many great things. Price was very affordable for the location and the hotel!